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Right to Refund

You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. You, the Customer, are entitled to a refund of the money to be transmitted as the result of this agreement if (1) BillMo does not forward the money received from you within 10 days of the date of its receipt or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the receipt of the funds from you unless otherwise instructed by you, or (2) if the person designated by you is unable or unwilling to fulfill the requirements of a BillMo Wallet Holder, which include having a smartphone and registering as a BillMo Wallet Holder in Mexico subject to terms and conditions of iSend de Mexico, S. de R.L. de C.V. If the person designated by you is unable or unwilling to register as a BillMo Wallet Holder and requests that the funds transmitted be provided in cash, the funds will be immediately available at any of iSend de Mexico, S. de R.L. de C.V.’s authorized agents. The amount available will be subject to a 200 pesos service charge.

If you want a refund you must contact:
BillMo Customer Care at 888-870-3912 or mail or deliver your written request to BillMo LLC at 765 Straits Turnpike, Middlebury, CT 06762.
Money transmitted to an already registered BillMo Wallet Holder is immediately available and is not subject to refund.

Recipient may receive less due to fees charged by the recipient’s bank and foreign taxes. You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 888-870-3912 or www.www.billmo.com. You can also contact us for a written explanation of your rights.

If you have a complaint, first contact the customer service department of BillMo at 888-870-3912 or at www.www.billmo.com, if you still have an unresolved complaint regarding BillMo’s money transmission activity, please direct your complaint to: Consumer Financial Protection Bureau 855-411-2372 / 855-729-2372 (TTY/TDD) www.consumerfinance.gov/sending-money

Money transmitted to an already registered BillMo Wallet Holder is forwarded immediately and is not subject to refund.

User Agreement
View user agreement at:
https://www.www.billmo.com/legal/sender/

Error Resolution Policy What to do if you think there has been an error or problem Call us at 888-870-3912;
or Write us at P.O. Box 304 Weir, KS 66781­0304;
or Email us at support@globalremit.com.
You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient.

When you do, please tell us:

  1. Your name and address or telephone number;
  2. The error or problem with the transfer, and why you believe it is an error or problem;
  3. The name of the person receiving the funds, and if you know it, his or her telephone number or address; and
  4. The dollar amount of the transfer; and
  5. The confirmation code or number of the transaction.

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

What to do if you want to cancel a remittance transfer: You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at 888-870-3912 within 30 minutes of payment for the transfer.

CBW Bank
PO Box 287
109 East Main Street
Weir, Kansas 66781
Phone: 620-396-8221

Office of the State Banking Commissioner
700 SW Jackson St
Suite 300
Topeka, KS 66603
Phone: 785-296-2266

This post is also available in: enEnglish

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SEND FROM A STORE

Send cash from an authorized BillMo money transfer location. No debit card of phone required.

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